FAQ

  • Do you offer same-day service?

    Yes! We often provide same-day or next-day service depending on your location and our schedule. Call or text (585) 210-0339 to check availability.

  • How does pricing work?

    Pricing is based on the size and weight of the load. Smaller pickups typically start around $80, while larger or heavier loads are measured by how much space they fill in the trailer and are quoted on-site for accuracy.

  • What areas do you serve?

    We proudly serve Rochester, Pittsford, Brighton, Greece, Penfield, Irondequoit, Fairport, Webster and nearby towns across Monroe County. Call or text (585) 210-0339.

  • Do I need to be home for the pickup?

    Not necessarily. As long as we have access to the items, you don’t need to be home. Many clients leave items outside or in the driveway, and we send a confirmation photo once the job is done.

  • What payment methods do you accept?

    We accept cash, cards, and digital payments (Zelle, Cash App, or Venmo).

  • Can you remove heavy items like pianos, safes, or hot tubs?

    Yes — we’re equipped for heavy or oversized removals. Pricing depends on the item’s weight, location, and accessibility. If you’re unsure, call or text us at (585) 210-0339 to confirm.

  • Can you help with estate cleanouts, property cleanouts, or move-outs?

    Yes. We handle full house cleanouts, apartment cleanouts, evictions, hoarder situations, and realtor/move-out cleanups. For availability or questions, Call/Text (585) 210-0339 or Email junkremovalnaz@gmail.com and we’ll help you immediately.

  • How soon can I get a quote?

    You can get a quote right away by Calling/Texting (585) 210-0339 or submitting a form on our website. For larger jobs, we may offer a free on-site estimate to ensure accurate pricing.

  • What items do you take?

    We remove almost anything — furniture, appliances, construction debris, yard waste, electronics, hot tubs, and more.